> For the complete documentation index, see [llms.txt](https://mt5-m0rpheu5.gitbook.io/mt5.m0rpheu5-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mt5-m0rpheu5.gitbook.io/mt5.m0rpheu5-docs/support/faq.md). # FAQ *** ## General ### What is MT5 Link? MT5 Link is a Windows app that connects your MetaTrader 5 terminal to Telegram or Discord. It automatically executes trades in MT5 based on signals from your signal provider. Any channel. Any signal format. Automated. ### Does it work with my broker? Yes — MT5 Link works with any broker that provides MetaTrader 5. PU Prime, IC Markets, Pepperstone, Exness, Admirals, FP Markets, all work. ### Does it work with any signal provider? Yes — as long as the provider posts signals in a readable format in a Telegram channel you can join. The parser handles most common signal formats. ### Is my money safe? MT5 Link only places orders in your MT5 terminal — it never holds your funds. Your money stays with your broker. MT5 Link never asks for your MT5 password or broker credentials. ### Can I use it on multiple devices? The Individual license allows 1 device at a time. The Team license allows 3 devices per license. You can transfer licenses between devices. *** ## Setup ### Do I need to keep MT5 open? Yes — MT5 must be running and logged into your trading account for orders to be placed. ### Do I need to keep MT5 Link open? Yes — MT5 Link must be running to monitor your signal source (Telegram or Discord) and execute signals. ### Can I use it on a VPS? Yes — install both MT5 and MT5 Link on your VPS for 24/7 operation. ### What if my signal provider changes their format? MT5 Link's parser handles multiple formats — structured (key-value), compact inline, and parenthesized. See [Signal Formats](/mt5.m0rpheu5-docs/getting-started/signal-formats.md) for details. If your provider changes format significantly, contact support. *** ## Trading ### What lot size does it use? Default is 0.01 lots per trade. You can adjust this in Settings → Risk Management. You can also set a risk percentage (default 1.5% per trade). ### Can I set custom TP/SL? Yes — TP/SL levels from your signal provider are used automatically. You can also set default TP/SL in settings as a fallback. ### What happens if the internet drops? MT5 Link will reconnect automatically when internet is restored. Any signals missed during the outage will not be executed (by design — stale signals are dangerous). ### Can I trade manually while MT5 Link is running? Yes — MT5 Link only places orders when it detects a signal. You can trade manually at any time. ### Does it support partial closes? Yes — if your signal provider sends partial close messages (e.g. "Close 50%"), MT5 Link will handle them. *** ## Billing ### How does licensing work? Each license key is tied to your Telegram account. Enter the key once and it's remembered. Licenses are subscription-based (monthly or yearly). ### Can I cancel anytime? Yes — cancel from your account on the Product Page. Your license remains active until the end of the current billing period. ### What payment methods? Credit/debit card via Stripe. All payments are secure and processed by Stripe. ### Do you offer refunds? Contact support within 7 days of purchase for a full refund if the product doesn't work as described. *** ## Support ### How do I contact support? Email: **** Response time: usually within 24 hours. ### I found a bug. How do I report it? Email support with: 1. Description of the bug 2. Steps to reproduce 3. Screenshot if applicable *** ## Troubleshooting Quick Links | Problem | Go To | | ------------------------- | ----------------------------------------------------------------------------------------------------------- | | MT5 not connecting | [Troubleshooting → Connection Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#connection-issues) | | Bot not active | [Troubleshooting → Connection Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#connection-issues) | | Signals not executing | [Troubleshooting → Signal Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#signal-issues) | | Wrong symbol traded | [Troubleshooting → Signal Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#signal-issues) | | Update fails | [Troubleshooting → Update Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#update-issues) | | App crashes | [Troubleshooting → Crash/Freeze Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#crash--freeze-issues) | | Notifications not working | [Troubleshooting → Notification Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#notification-issues) | | Discord connection fails | [Troubleshooting → Signal Issues](/mt5.m0rpheu5-docs/support/troubleshooting.md#signal-issues) | *** ## Still Have Questions? Email: **** Include: * What you're trying to do * What happened instead * Screenshot if helpful --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://mt5-m0rpheu5.gitbook.io/mt5.m0rpheu5-docs/support/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. 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